How to reach OpsKern. Contact info, response times, and emergency procedures.
Get in Touch
Technical support, incidents, and account questions.
Pricing questions, demos, and partnership inquiries.
Response Times
Business hours: Monday–Friday, 9 AM–5 PM US Eastern. See Pricing for full tier details.
| Tier | Email Response | Emergency |
|---|---|---|
| Monitored | Best-effort | — |
| Managed | 4 hours | 2 hours |
Emergency Procedure
If you're on a Managed plan and have a production-down situation:
P0 emergencies: production down, data loss risk, security breach.
Self-Service
The Ansible collection is open source. Browse playbooks, alert rules, and remediation configs.
Learn moreActive clients have a read-only dashboard link showing real-time infrastructure health.
Self-Healing Infrastructure covers the full stack from Proxmox to autonomous remediation.
Learn moreSLA
| Tier | Uptime Target |
|---|---|
| Monitored | Best effort |
| Managed | 99.5% target |
Uptime targets are goals, not contractual guarantees. Formal SLA enforcement with automated measurement and credit calculations is on the roadmap. We'll update this page when it's live.
Uptime targets do not account for: client-caused outages, upstream provider failures (Hetzner, ISP), force majeure, scheduled maintenance (announced 48 hours in advance), or infrastructure not managed by OpsKern.
